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The majority of my Exchange users are all on Windows 7 and have no issues (at least using Outlook.) but a subset of the executives are ardent Mac users running Outlook 2011 for OS X. One of these clients is prompted every 5-10 minutes for credentials. Ticking the checkbox to remember credentials does not fix the situation. Mac version is 10.7.2. I have already removed and rebuilt the EWS virtual directory on my Client Access server. Outlook anywhere is set to NTLM authentication.
None of the Microsoft clients are experiencing this issue. What else can I do to make this issue go away? There may be something off in the way the user's password is being stored in their keychain. Run the Keychain Access utility (from the user's account). If the keychain list isn't shown in the sidebar, choose View menu > Show Keychains. Select the 'login' keychain in the sidebar, then run some checks: • Open Keychain First Aid (under the Keychain Access menu), enter the user's account password, select Repair, and click Start.
Go to the Control Panel and search for 'Mail'- This should return: 'Mail (Microsoft Outlook 2013/2016) (32/64 bit)' - Click this and a new window will open called Mail Setup. In the Mail Setup - Outlook dialog box, click the Show Profiles button. Outlook 2011/ 2016 is installed but not yet configured for use with Exchange. You have your Active Directory (AD) username and password. Or double-click the Microsoft Outlook icon for the 2016 version. Click Tools and then Accounts and click Add Account in 2016 after you decided if you want to.
If it finds (& repairs) any problems, check to see if that's solved the problem. • With the login keychain still selected, choose Edit menu > Change Settings for Keychain 'login'.
In the settings dialog, check the autolock settings for the keychain; if it's set to lock after, say, 5 minutes, and Outlook checks for incoming messages every 10 minutes, the keychain will lock between each check. Generally, you want its autolock time to be longer than the email checkin time. (Note: if Outlook caches the password rather than rechecking the password each time, this will not be an issue; I haven't used it, so I don't know.) • If neither of those does the trick, try deleting the relevant keychain entry (/entries), and having Outlook recreate them (with the remember credentials option). Note that starting in OS X 10.9, there's a second user keychain (called either Local Items or iCloud), and you may need to delete entries both there & in the login keychain.
It's possible there's something wrong with the entry, or its access policy, or there are multiple conflicting entries; deleting & recreating the entry is generally the simplest way to fix this. I had problem with Outlook for Mac - a box kept appearing saying 'Authentication Failed - Invalid Credentials' and asking if I wanted to try entering password. If 'No' was clicked or if my password was entered, the message would just appear again after a few seconds. Whilst this message was on the screen I could not open Outlook on my MacBook. Solved the problem by clicking Outlook during the few seconds after I had clicked 'No' when the message was off the screen.