The problems also occur on Sierra if the app-name ist too long (e.g. Remote Desktop client beta 10.1.3). Renaming the app solves the issue on Sierra. Before High-Sierra-update 10.13.5 there weren't any problems with any version of the client (no matter if beta or not). With Microsoft Remote Desktop, you can connect to a remote PC and your work resources from almost anywhere. Experience the power of Windows with RemoteFX in a Remote Desktop client designed to help you get your work done wherever you are.
Word for mac 16.18 rulers not visible. ARD or ' (Ver 3.8) is a necessary evil for me to tunnel into my workstation at the office. Please keep in mind, I am able to successfully connect to my VPN, it's the ARD software that fails here. After successful login to my VPN I go to open ARD and am met with this lovely message: ' The Remote Desktop administrator software does not match the installed client software version.
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The Remote Desktop administrator software must be upgraded on this computer. Click “Check for Updates” to search for updated software.'
The most fun I'm having here is that there are NO updates available for the product -- and -- I can not even go to the 'preferences' panel for ARD while this warning is present. It's in a 'disabled state'. That being said, when I click 'Check for Updates' -- It closes ARD, opens the App Store and states 'No Updates Available'. Notice my only other option above is to 'Quit' so, I'm kind of stuck here. Note: Both workstations are indeed running the same exact OS and 'Apple Remote Desktop' versions. A potential caveat is that I did not pay for this software. I logged into the client's iTunes account from my own iTunes and downloaded accordingly.
This has not been an issue in the past, but could be why this is happening? With no real way that I'm aware of to even begin to debug this issue, I'm really lost. Some R&D led me to stating that this is a known issue but -- no answers that seem to help me (because I can't fully uninstall the program). Getting to my long winded point -- about removing the software -- After I found the developer page where I could download the software outside of the iTunes store, I thought maybe a uninstall/reinstall would help resolve this issue. Problem is, I can not uninstall ARD for the life of me. I also can not find helpful articles on how to REMOVE ARD completely from a Mac computer.
Every time I think I have it uninstalled, I go to re-install and get an error message saying that a newer version already exists on my workstation and I have to cancel the install. This is telling me that I am not fully uninstalling ARD from my iMac at all. Otherwise, I would be able to install the updated software available and mentioned in the above link.
Because I did my homework,, although, this clearly does not work. There is an older article out there from 2011 and that did not work either. So, how to completely uninstall ARD from Sierra OS? Or, has anyone else had this issue and fixed? EDITED: Feb 22, 2017 Apple -- just today -- released 'Apple Remote Desktop' Ver. 3.9 This version works much better and if you have this problem now, make sure to download 3.9. MacOS 10.12.4 is only a public beta at this time.